Janet’s Dungeon – Frequently Asked Questions
🔒 Is my order shipped discreetly?
Yes. All orders from Janet’s Dungeon are shipped in plain, unmarked packaging with no indication of the contents or store name.
📦 Where do you ship from?
We ship from our warehouse in the United States, ensuring fast and reliable delivery.
🚚 How long does shipping take?
Most orders are processed within 1–2 business days. Delivery times vary based on location, but standard shipping typically takes 2–5 business days within the U.S.
📬 Do you offer tracking?
Yes. Once your order ships, you’ll receive a tracking number so you can follow your package every step of the way.
💳 What payment methods do you accept?
We accept major credit/debit cards and other secure checkout options available at checkout.
🔁 What is your return policy?
Due to the nature of our products, most items are final sale for hygiene and safety reasons. If you receive a defective or incorrect item, please contact us and we’ll make it right.
📏 How do I choose the right size?
Sizing varies by product. We recommend reviewing the product description and sizing details carefully. If you’re unsure, feel free to reach out—we’re happy to help.
🧼 How do I clean and care for my items?
Most items can be cleaned with warm water and mild soap or a toy cleaner. Always follow the specific care instructions listed on the product page.
🔐 Is my information secure?
Yes. We use secure encryption and trusted payment processors to protect your personal and payment information.
❓ Do you offer beginner-friendly products?
Absolutely. Many of our items are designed with beginners in mind. Look for product descriptions that mention ease of use or adjustable features.
📧 How can I contact you?
You can reach us through our website contact form or by email. We’re here to help with any questions about products, orders, or recommendations.
🎁 Do you offer gift options?
While we don’t currently offer gift wrapping, all orders are shipped discreetly, making them suitable for gifting.