Janet’s Dungeon – Frequently Asked Questions

🔒 Is my order shipped discreetly?

Yes. All orders from Janet’s Dungeon are shipped in plain, unmarked packaging with no indication of the contents or store name.

📦 Where do you ship from?

We ship from our warehouse in the United States, ensuring fast and reliable delivery.

🚚 How long does shipping take?

Most orders are processed within 1–2 business days. Delivery times vary based on location, but standard shipping typically takes 2–5 business days within the U.S.

📬 Do you offer tracking?

Yes. Once your order ships, you’ll receive a tracking number so you can follow your package every step of the way.

💳 What payment methods do you accept?

We accept major credit/debit cards and other secure checkout options available at checkout.

🔁 What is your return policy?

Due to the nature of our products, most items are final sale for hygiene and safety reasons. If you receive a defective or incorrect item, please contact us and we’ll make it right.

📏 How do I choose the right size?

Sizing varies by product. We recommend reviewing the product description and sizing details carefully. If you’re unsure, feel free to reach out—we’re happy to help.

🧼 How do I clean and care for my items?

Most items can be cleaned with warm water and mild soap or a toy cleaner. Always follow the specific care instructions listed on the product page.

🔐 Is my information secure?

Yes. We use secure encryption and trusted payment processors to protect your personal and payment information.

❓ Do you offer beginner-friendly products?

Absolutely. Many of our items are designed with beginners in mind. Look for product descriptions that mention ease of use or adjustable features.

📧 How can I contact you?

You can reach us through our website contact form or by email. We’re here to help with any questions about products, orders, or recommendations.

🎁 Do you offer gift options?

While we don’t currently offer gift wrapping, all orders are shipped discreetly, making them suitable for gifting.