FAQ - Janets Dungeon >
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FAQ

FAQ

Yes – Our store is located at: 2317 Fort St Wyandotte, MI 48192 Our neighborhood is safe and we have a private parking lot. Store Hours: Monday - Friday 10:00am - 6:00pm EST. Saturday 12:00pm - 6:00pm EST.
No – We respect the privacy of our customers and do not sell our customer lists to anyone.
We accept Visa, Mastercard, Discover, American Express credit cards, PayPal, checks, and money orders. We also accept payments with Visa or Mastercard, or Amex prepaid and gift cards. If you have any trouble at checkout please call us and we may be able to process your payment over the phone. Please send checks and money orders to: JCI MI 2317 Fort St Wyandotte, MI 48192 Please allow 3-5 business days for personal checks to clear.
Your credit card statement purchase will Read “JCIMI” or “JCI”
Yes. We use plain brown boxes and the return address will read “JCIMI” If you need to be even more discreet, we can ship to PO Boxes, FedEx or UPS Stores, and other pickup locations. Please call us at (734) 285-2609 if you have any concerns or require a special delivery location or date-certain delivery.
Orders are shipped via the shipping method you select at checkout. Our default courier is FedEx. Generally orders are processed within 24 business hours. The transit times listed below do not include processing time. If you need your order shipped immediately or require date-certain delivery, please call us at (734) 285-2609. FedEx Ground will arrive in 1-4 business days. Fedex Smartpost will arrive in 3-10 business days. This service allows FedEx to use their Ground transit lines to take your package to the nearest USPS location to you, and then USPS will make the final delivery to you. FedEx 2-Day will arrive in 2 Business days. FedEx Overnight will arrive in 1 Business day. USPS Priority Mail will arrive in 1-4 business days USPS First Class Mail (available for 15oz or less shipments) will arrive in 2-5 business days. We can also ship on your FedEx or UPS account. Please call us if you want your order shipped on your shipping account. We are not responsible for delays in shipping due to weather conditions, mechanical delays, custom delays, or lost shipments or other situations beyond our control. Orders over $300 in value may require signature confirmation
Yes, we ship worldwide. Some international orders will require address verification if AVS Code Services are not available in your country. If your international order has an item that has to be transferred from another warehouse, it may take a few extra days to process. We are not responsible for delays in shipping due to weather conditions, customs delays, lost shipments, or situation beyond our control. We use FedEx International and USPS Priority Mail International for International Shipping.
Shipping charges are calculated automatically by FedEx or USPS at checkout and are based on your total shipment weight, size, and your shipping destination. Please note that we have warehouse across the United States and some warehouses can only ship FedEx. Some of your items may arrive separately and this will be noted on your receipt.
Yes – We do offer overnight shipping. Please note, overnight shipping still only operates on business days and includes processing time. If you need to place an order and need it on a specific day, please call us first at (734) 285-2609 so we can ensure we can get your order to you in your desired time frame.
Yes we do. Once you have completed your order and reached the order confirmation page, an email will be sent to the email address you provided. You will receive another email once your order ships that will contain your tracking information.
Please refer to the emails you are sent to track the order. We may send you emails if an item is unavailavble or if there are any other issues with your order so be sure to check it. You can call us at (734) 285-2609 or send an email to orders@janetscloset.com to check on your order as well.
If an item you order is out of stock, you will receive a written email from us. We try not to call customers for privacy reasons and most of our communications are done by email. The rest of your order will ship in a timely manner without the out of stock item. You will never be charged for any out of stock items. If an item is on a short-term backorder, we will process the item as soon as it is in stock.
Please call us at (734) 285-2609 so we can assist you or take your order over the phone. The main causes of checkout problems are: -Email address not entered correctly. *You do not have to provide an email address but the form still needs to be filled it. Feel free to use noemail@janetscloset.us. -Phone number not entered correctly. Make sure you enter a phone number. If you do not wish to provide one, you can make up a number i.e.: 777-777-7777 -Credit card information is incorrect or the card was declined.
No, we are just a retail store. Contact us at +1(734) 285-2609 if you are interested in networking in the Detroit Area in the Kink and Fetish Community.
We have taken the time to be sure if you buy from Janets Closet it will fit you. Each item has an UP TO WAIST size listed. So if you have a waist of 40″ and an item says up to waist 40, 41 or even 42 it will fit. The UP TO WAIST size is the largest the item will go to. So if an item had on it UP TO WAIST 39″ and your waist was 40″ the item would be to small. Be sure to measure your waist. Do not go by your pants size or the size of something you wear. MEASURE YOUR SELF PLEASE! Never again will you be confused by large or XL or size 12. No more guess work. Just measure yourself and buy with confidence.