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Returns & Refund Policy – Hassle-Free Shopping at Janet’s Closet
At Janet’s Closet, we want you to shop with confidence! Below, you’ll find everything you need to know about our returns, exchanges, and refund policies to ensure a smooth experience.
Returns & Eligibility
📅 30-Day Return Policy (Online Orders Only) – You have 30 days from the date of purchase to request a return or exchange. After this period, we cannot offer a refund or exchange.
✔ Items must be unused, in original packaging, and in the same condition as received.
🚨 Damaged Items: If you receive a damaged item, you must notify us within 24 hours of delivery.
⚠️ Restocking Fee: All returns are subject to a 15% restocking fee.
Items That Cannot Be Returned or Exchanged
Due to health and hygiene standards, the following items are final sale with no exceptions:
❌ Wigs
❌ Undergarments
❌ Adult toys/novelties
❌ Adhesives & cosmetics
❌ Certain breast form styles and other prosthesis
If you purchased an item that isn’t eligible for return, don’t worry—we’re here to help! We’re happy to offer a discount of up to $30 on a replacement item to ensure you get exactly what you need.
🧾 Proof of Purchase Required – A receipt or order confirmation must be included with all returns.
Refund Process
🔹 Once your return is received and inspected, we’ll notify you via email of the approval or denial of your refund.
🔹 If approved, your refund will be processed and issued to your original payment method within a few business days.
🔹 If denied, you will receive an email with the reason for rejection.
Late or Missing Refunds?
💳 Check Your Bank Account – Refunds may take time to process.
🏦 Contact Your Bank or Credit Card Company – Processing times vary based on financial institutions.
📩 Still need help? Email [email protected] or call (734) 285-2609.
Exchanges – Get the Perfect Fit with Confidence!
At Janet’s Closet, we want you to love your purchase! If you received the wrong size, we’re happy to offer an exchange to ensure you get the perfect fit.
✔ Wrong Size? No Problem! – If your item doesn’t fit as expected, simply return it in unused, original condition within 30 days, and we’ll exchange it for the right size.
✔ Defective or Damaged Items? – If your item arrives damaged or defective, we’ll replace it at no cost to you.
How to Request an Exchange:
1️⃣ Email [email protected] with your order number and exchange request.
2️⃣ Ship your item to:
📍 Janet’s Closet, Inc. – Returns Department
2317 Fort St, Wyandotte, MI 48192
3️⃣ Once received and inspected, we’ll send out your replacement right away!
🔹 Quick Processing: We work fast to get your correct size shipped as soon as possible.
🔹 Customer Satisfaction Guaranteed: We’re here to help you find the right fit with hassle-free exchanges.
💖 Shop with confidence—Janet’s Closet has you covered!
Shipping Your Return
📦 You are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
📍 Return Address:
Janet’s Closet, Inc. – Returns Department
2317 Fort St, Wyandotte, MI 48192
🚚 Shipping Recommendations:
✔ If returning an item valued over $75, use a trackable shipping service or purchase shipping insurance—we cannot guarantee receipt of returned items.
✔ Processing times for exchanged items may vary based on location.
Need Assistance? We’re Here to Help!
📧 Email: [email protected]
📞 Call: (734) 285-2609
We appreciate your business and strive to provide the best service possible! 😊